Support
How can we help?
Search the docs, ask the assistant, check live status or reach a human — start anywhere.
Get an answer now
Most questions are answered in seconds by the medOS assistant — trained on the full architecture corpus. Need a person? Talk to our clinical engineering team.
Public Discord & GitHub launch with the open-source release — get notified.
Report an issue
Found a bug or hit an outage? File it with our engineering team — include the area and severity and we'll route it straight to the right service owner.
Live outage? See system status first.
Request a feature
Shape the roadmap. Suggest a new capability, upvote what matters to you, and follow it from under-review to shipped on the public board.
Shipped recently? See the changelog.
Knowledge base
Popular topics
Support plans
Choose the response you need
Every deployment includes the assistant, docs and status. Add a response-time SLA as you move into production.
Community
Included
For builders, evaluators and the open-source program.
- Ask Anything knowledge assistant
- Docs & architecture corpus
- System status & changelog
- Email response in 2 business days
Standard
Per facility
For live deployments needing a guaranteed response.
- Everything in Community
- 8×5 priority support
- 4-hour response on P1 incidents
- Named onboarding engineer
- Quarterly health review
Enterprise
Custom
For hospital groups & public-health networks.
- Everything in Standard
- 24×7 on-call with 1-hour P1 SLA
- Dedicated Slack / Teams channel
- Deployment & upgrade management
- Compliance & audit support
Still stuck?
Open the command menu to jump anywhere, or reach our team directly — we answer every message.